Last Updated: 14/06/26
Introduction
Welcome to SkillEmber.
SkillEmber is operated by Andrew Polland ("we", "us", "our"). We are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal data.
By using SkillEmber, you agree to the collection and use of information in accordance with this Privacy Policy.
Contact Details
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:
Email: privacy@skillember.com
Information We Collect
Information You Provide
When you create an account, purchase a membership, or use our services, we may collect:
- First name
- Last name
- Email address
Learning and Account Data
To provide our services, we may collect and store:
- Course enrolments
- Course completion status
- Progress through courses
- Time spent completing courses
- Challenge and assessment results
- Certificates earned
- Membership status
- Account activity related to learning progress
Where available, users may choose to save their progress during a course so they can continue later.
Payment Information
Payments are processed securely through Stripe.
SkillEmber does not store, process, or have access to your full payment card details. Payment information is handled directly by Stripe in accordance with their privacy practices.
How We Use Your Information
We use your information to:
- Create and manage your account
- Provide access to courses and learning content
- Track course progress and completions
- Generate certificates
- Manage memberships and subscriptions
- Process payments
- Improve our platform and learning experiences
- Respond to support requests
- Send important service communications
- Send product updates, new course announcements, and special offers where permitted
Marketing Communications
From time to time, we may send emails about:
- New courses
- New platform features
- Product updates
- Promotions and offers
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.
Even if you opt out of marketing communications, we may still send essential account-related messages.
Cookies and Analytics
SkillEmber uses cookies and similar technologies to improve your experience.
Essential Cookies
These cookies are required for the platform to function correctly, including:
- User authentication
- Session management
- Security features
Analytics Cookies
We use Google Analytics to understand how visitors use our website and to help improve our services.
Google Analytics may collect information such as:
- Pages visited
- Time spent on pages
- Device and browser information
- General geographic location
- Referral sources
Google Analytics data is collected in aggregate form and is not used to personally identify individual users.
You can learn more about how Google uses data at:
https://policies.google.com/privacy
Legal Basis for Processing
Where UK GDPR applies, we process personal information on the following legal bases:
Contract
To provide access to SkillEmber services, courses, memberships, and certificates.
Legitimate Interests
To improve our platform, understand user behaviour, maintain security, and develop new features and courses.
Consent
Where required, for analytics cookies and certain marketing communications.
Data Retention
We retain personal information only for as long as necessary to provide our services and fulfil legitimate business purposes.
Account information, course progress, completion records, certificates, and membership history may be retained while your account remains active.
If you request deletion of your account, we will remove or anonymise personal information unless we are required to retain certain records for legal, tax, accounting, or security purposes.
Sharing Your Information
We do not sell your personal information.
We may share information with trusted third-party service providers that help us operate SkillEmber, including:
Stripe
For payment processing and subscription management.
Google Analytics
For website analytics and performance monitoring.
These providers only receive information necessary to perform their services and are required to protect that information appropriately.
International Transfers
Some of our service providers may process data outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place and that data is protected in accordance with applicable data protection laws.
Security
We take reasonable technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
SkillEmber is designed primarily for adult learners and professionals.
We do not knowingly collect personal information from children under the age of 13.
If you believe a child has provided personal information through our platform, please contact us and we will take appropriate steps to remove the information.
Your Rights
Depending on your location and applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict or object to processing
- Request a copy of your data
- Withdraw consent where processing is based on consent
- Lodge a complaint with a supervisory authority
To exercise any of these rights, please contact:
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date. Continued use of SkillEmber after changes are published constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact: