Terms and Conditions
Last Updated: 15/06/26
1. Introduction
Welcome to SkillEmber.
These Terms and Conditions ("Terms") govern your use of the SkillEmber website, courses, memberships, learning content, and related services.
By creating an account, purchasing a membership, or using SkillEmber, you agree to be bound by these Terms.
If you do not agree with these Terms, you should not use SkillEmber.
SkillEmber is operated by Andrew Polland ("SkillEmber", "we", "us", or "our").
2. Eligibility
You must be at least 13 years old to use SkillEmber.
If you are under the age of 18, you should have permission from a parent or guardian before creating an account or purchasing a membership.
3. Accounts
To access certain features, you must create an account.
You agree to:
- Provide accurate and complete information.
- Keep your account details up to date.
- Maintain the confidentiality of your login credentials.
- Accept responsibility for activity conducted through your account.
You must notify us immediately if you believe your account has been compromised.
4. Memberships and Subscriptions
SkillEmber offers subscription-based access to learning content.
Subscriptions may be offered on a monthly, annual, or other basis as displayed at the time of purchase.
Automatic Renewal
Subscriptions automatically renew at the end of each billing period unless cancelled before renewal.
Cancellation
You may cancel your subscription at any time.
If you cancel, your access will continue until the end of your current paid subscription period. No further payments will be taken after cancellation.
5. Pricing
Prices are displayed at the time of purchase.
We may change subscription pricing in the future.
Any changes to subscription pricing will not affect your current active subscription period.
Where a renewal price will increase, we will provide at least 30 days' notice before the change takes effect.
6. Refunds
If you are purchasing as a consumer, you may have statutory rights under applicable consumer protection laws.
Refund requests may be made within 14 days of purchase.
However, because SkillEmber provides immediate access to digital content, learning materials, and online services, your right to a refund may be reduced or lost once you begin using the service, where permitted by law.
When considering refund requests, we may take into account factors including:
- Access to course content
- Course progress
- Completed courses
- Certificates earned
- Time spent using the platform
Refund requests will be assessed fairly and in accordance with applicable law.
7. Learning Content and Certificates
SkillEmber provides educational content intended to support professional development and learning.
Certificates issued by SkillEmber confirm completion of the relevant course or learning experience.
Certificates do not:
- Represent professional accreditation
- Guarantee competence
- Guarantee employment opportunities
- Guarantee promotions or salary increases
- Create any professional qualification unless explicitly stated
We reserve the right to revoke certificates where we reasonably believe they were obtained through misconduct, fraud, abuse, account sharing, or breaches of these Terms.
8. Intellectual Property
All content available through SkillEmber, including but not limited to:
- Courses
- Challenges
- Assessments
- Learning materials
- Graphics
- Branding
- Logos
- Text
- Videos
- Interactive experiences
- Software
is owned by or licensed to SkillEmber and is protected by applicable intellectual property laws.
Your subscription grants a limited, non-transferable licence to access and use the content for personal learning purposes only.
You may not:
- Copy course content
- Reproduce course materials
- Republish content
- Record courses
- Distribute materials
- Resell content
- Create derivative works based on SkillEmber content
- Use content for commercial training purposes without written permission
9. Prohibited Conduct
You agree not to:
- Share your account with others
- Allow others to access your subscription
- Attempt to bypass platform security measures
- Interfere with the operation of the platform
- Reverse engineer platform functionality
- Use automated tools to access content without permission
- Attempt to gain unauthorised access to systems or accounts
- Engage in fraudulent or abusive behaviour
- Misrepresent your identity
10. Suspension and Termination
We may suspend or terminate accounts where we reasonably believe a user has:
- Violated these Terms
- Shared their account
- Engaged in fraudulent activity
- Attempted to compromise platform security
- Misused certificates
- Abused the platform or other users
Termination may result in loss of access to courses, certificates, and membership benefits.
11. Availability of the Service
We aim to provide a reliable service but do not guarantee uninterrupted availability.
From time to time, SkillEmber may be unavailable due to:
- Maintenance
- Updates
- Technical issues
- Third-party service failures
- Circumstances beyond our control
We reserve the right to modify, replace, suspend, or discontinue any feature, course, or part of the service.
12. Future Changes to Content
Courses, challenges, learning paths, memberships, and platform features may be updated, modified, replaced, or removed over time.
We may introduce new services, team memberships, enterprise features, or additional learning products in the future.
13. Disclaimer
SkillEmber is provided for educational and informational purposes only.
While we make reasonable efforts to provide accurate and useful content, we do not guarantee that:
- Content is error-free
- Content is complete
- Content is suitable for every circumstance
- Learning outcomes will be achieved
- Users will obtain employment, promotions, certifications, or professional qualifications
Use of SkillEmber is at your own risk.
14. Limitation of Liability
Nothing in these Terms excludes liability where it cannot legally be excluded.
To the fullest extent permitted by law, SkillEmber shall not be liable for:
- Indirect losses
- Consequential losses
- Loss of profits
- Loss of business opportunities
- Loss of goodwill
- Loss of data
- Business interruption
Where liability cannot be excluded, our total liability shall not exceed the amount paid by you to SkillEmber during the twelve months preceding the event giving rise to the claim.
15. Privacy
Your use of SkillEmber is also governed by our Privacy Policy.
Please review the Privacy Policy to understand how we collect, use, and protect personal information.
16. Account Deletion
If you wish to delete your account, please contact us at:
We may retain certain information where required for legal, accounting, security, or regulatory purposes.
17. Changes to These Terms
We may update these Terms from time to time.
Updated Terms will be published on the SkillEmber website and will take effect from the date shown at the top of the document.
Continued use of SkillEmber after changes take effect constitutes acceptance of the updated Terms.
18. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes arising from these Terms or the use of SkillEmber shall be subject to the exclusive jurisdiction of the courts of England and Wales.
19. Contact
Questions regarding these Terms may be sent to: